At Haus of Hayat, we value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy explains how we collect, use, store, and protect your Personal Data when you visit our website.
Who We Are: Our website address is: https://hausofhayat.com.
By visiting our website or purchasing products from us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services to you. The types of data we collect fall into the following categories:
| Category | Type of Information Collected | Purpose of Collection |
| Personal Information (Order Data) | Name, Email address, Phone number, Billing Address, Shipping Address. | To process and fulfill your orders, arrange shipping, provide order updates, and manage returns/exchanges. |
| Payment Information | Credit card number (last four digits), UPI ID, Net Banking details, or other payment instrument details. | To complete your purchase transactions via secure third-party payment gateways. Note: We do not store your full payment card details. |
| Account Information | Username, Password (encrypted), Purchase history, Wishlist items. | To create and manage your user account, personalize your shopping experience, and provide customer support. |
| Device & Usage Data | Internet Protocol (IP) address, Browser type, Operating system, Pages visited, Time spent on site, Referral source, and Location data. | To maintain and improve the functionality of our website, analyze site performance, prevent fraud, and comply with security requirements. |
2. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.
- An anonymized string created from your email address (called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/ .
- After approval of your comment, your profile picture is visible to the public in the context of your comment.
- Visitor comments may be checked through an automated spam detection service.
3. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
4. Cookies
We use “cookies” to enhance your experience and remember your preferences:
- Comment Cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again. These cookies will last for one year.
- Login Cookies:
- If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out, the login cookies will be removed.
- Article/Editing Cookies: If you edit or publish an article, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after 1 day.
5. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
- These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
- This includes tracking your interaction with the embedded content if you have an account and are logged in to that external website.
6. Sharing and Retention of Data
Who We Share Your Data With:
We share your data only as necessary for business operations (Section 1) and in the following cases:
- Service Providers: Payment Gateways, Shipping/Logistics Providers, Email Service Providers (as noted in the introduction).
- Password Resets: If you request a password reset, your IP address will be included in the reset email for security purposes.
How Long We Retain Your Data:
We retain your data only as long as necessary to fulfill the purposes for which it was collected.
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- Registered Users: For users that register on our website (if any), we store the personal information they provide in their user profile. This information is retained for the lifetime of the account unless a deletion request is made.
- Order Data: Retained for [Insert number, e.g., 5-7] years for tax and legal compliance.
7. Your Rights Over Your Data
You have the right to access and control your Personal Data:
- Access Request: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you.
- Erasure Request (Right to be Forgotten): You can also request that we erase any personal data we hold about you.
- Exclusions: This right to erasure does not include any data we are obliged to keep for administrative, legal, or security purposes.
- User Management: All registered users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
To exercise any of these rights, please contact us using the details below.
8. Data Security and Updates
- Security Measures: We use industry-standard measures like encryption (SSL) and secure payment processing to protect your data.
- Policy Updates: We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.
9. Contact Us & Grievance Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your Personal Data, please contact our designated Grievance Officer:
| Detail | Information |
| Grievance Officer Name | [Insert Name] |
| Email Address | support@hausofhayat.com |
| Postal Address | Haus of Hayat, 501 Sanath Sadan, 4th Cross, New BEL Road, Bangalore – 560054 |
